What owners need to know before a pilot.

Yes. Alex identifies itself as an AI receptionist. The goal is clear, useful service, not pretending to be a person.

Alex uses the services, service area, hours, booking rules, and approved answers you provide. It does not invent prices, availability, or technical advice.

Alex follows the fallback you approve, such as taking a detailed message, offering a callback, or transferring the caller. You decide the rule before launch.

We configure your urgent-call questions and escalation path. Alex gathers the key details and follows that path. PhoneFlow is not an emergency service and does not diagnose hazards.

Yes, when a request matches the booking rules and calendar availability you approve. If booking is not appropriate, Alex captures the details for your team instead.

Usually, yes. Most businesses start with call forwarding so their public number stays the same. We confirm the setup that fits your carrier during onboarding.

The fallback is configured before launch. Alex can collect the caller's name, number, issue, and preferred callback window so the request is not left without a next step.

The seven-day pilot includes intake, configuration, test calls, owner approval, and limited live coverage. You can request a full refund during the pilot, and it does not convert automatically.

The managed plan includes ongoing call handling, up to 1,000 inbound minutes each month, monitoring, and tuning. Additional inbound minutes are $0.30 CAD each.

PhoneFlow bills by invoice in Canadian dollars. Applicable taxes and any approved third-party or nonstandard fees are shown before work begins. The managed plan can be cancelled before the next billing period.

PhoneFlow and its service providers process the information needed to answer, route, review, and improve calls. The exact integrations, recording settings, and retention approach are confirmed during setup.

PhoneFlow is early. We show the process, safety boundaries, test scenarios, and pilot terms instead of borrowing logos or publishing results we have not earned.